Only the best tours & activities
Your Dutch guide in the Caribbean
Caribbean Tours
Only the best tours & activities
Your Dutch guide in the Caribbean
Caribbean Tours
Below you will find the answers to the most frequently asked questions answered by us
Caribbean Tours is the only Dutch specialist and has more than 15 years of experience in the Caribbean. At Caribbean Tours you cannot only book the nicest tours on the islands online and get the best price. No, once at your destination you can also ask our Dutch guide for travel advice via our whatsapp travel info line. With Caribbean Tours you are always prepared to travel with your Dutch guide at your side. And of course it is 100% safe to book tickets and tours via our platform, as many others already did before you!
Caribbean Tours is connected and certified by the "Thuiswinkel Waarborg".
Because of our lowest price guarantee you will never pay more than you would at your destination. This means you don't have to search for tour desks or outlets at your destination. This saves precious 'vacation' time. Equally important is that you are guaranteed a spot. Some popular activities are often already full if booked at the last minute. Via Caribbean Tours you can look for the best activities. You will have all peace of mind when booked in advance. This allows you to fully enjoy a carefree vacation, because everything is sorted before arriving.
No! We only accept online payments with iDeal, credit card etc. It is also possible to pay by bank transfer. Especially if you want to pay for a company outing this can be convenient. Please contact us for more information.
With each booking, we always double check availability with our local partners. Although this is usually quick, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket or voucher by email.
The voucher will be sent to the email address you provided when ordering. In case that you have not received your ticket or voucher 24 hours after completing your order, we ask you to contact our customer service immediately. It is possible that we do not have your correct email address. It is also possible that the mail ended up in your spam box. Please check this first before contacting us.
In case that our local partner cannot confirm your reservation, we will offer you the best possible alternative. If this new date and/or time does not fit into your itinerary, we will cancel your reservation and return the amount paid to you.
The statutory cooling-off period and the right of withdrawal (as contained in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period, including tickets and vouchers purchased through the Caribbean Tours platform.
Whether we can cancel or change your purchase depends on the terms and conditions of the relevant tour operator or provider locally. In case we can comply with your request Caribbean Tours will charge a cancellation or change fee of 15,- euro per booked tour. This is excluding the costs that the provider or tour operator might still charge separately. In such a case, please contact our customer service to inquire about what the possibilities are and at what cost.
If you do not show up on time for a tour based on a booked time, there is no refund. On the voucher you will find the contact details of the tour operator or provider. Always contact the tour operator or provider if you are unable to attend.
Of course, it can happen that there is no place on the booked date/time. In this case you will receive a proposal for an alternative date/time. Should this not fit into your itinerary you will receive a full refund of the purchase price. Also in case of calamities, Caribbean Tours will, after approval of the local tour operator, return the paid amount to you in full.
Caribbean Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, refund the difference to you. Please note our conditions attached to a refund!
> Check the conditions for a refundStep 1 | date & participants
Once you have found a tour or activity you want to book you choose a date in the availability calendar of that specific tour or activity. Then choose the number of participants or tickets and possibly other options (eg starting time) and then click the 'continue with order' button.
Step 2 | Your data
You can now enter your personal information. Your name, email address (whereto we will send your ticket) and your cell phone number (which we use in case of changes in the booked date). In the comment field you can enter additional information such as the pick-up address or meal preference if applicable to the booked tour or activity. After filling out the form click on the 'next step' button.
Step 3 | Options & Payment method
If there are options available such as hotel transfer it will be shown here. You can optionally order this along. Then choose how you want to pay. Caribbean Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges 3.4% extra for each payment. Click on the 'checkout' button and the appropriate payment method will open. Always choose the option after a successful payment (only for iDeal and Bancontact) to go back to the Caribbean Tours website so that the booking can be processed properly.
Step 4 | handling your booking
In case of a successful payment, you will receive a confirmation by e-mail. We always double check the availability with our local partners. Although this usually happens quickly, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket via email. If our local partner cannot confirm your reservation, we will offer you the best possible alternative. This could be an alternative date and/or time. If the alternative suggestion does not fit into your itinerary, we will refund the amount paid in full.
Caribbean Tours offers the following payment methods: iDeal, Klarna, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges an additional 3.4% for each payment. If only a deposit is applicable, you must pay the remaining amount directly to the tour operator. This can be a payment link that you receive or can be paid on the day of departure, etc. depending on the tour operator.
Caribbean Tours only offers tours & tickets from reliable and professional tour operators on its platform. Tour operators we have been working with for years. The tours offered are displayed at each visit in random (changes automatically) order within fixed categories (only on desktop, on mobile no categories are displayed).
On caribbean-tours.nl we distinguish two types of reviews
General reviews
Caribbean Tours works together with Kiyoh.com. The specialist in customer reviews. The Kiyoh.com review system is used by Caribbean Tours to give customers the opportunity to review the general impression, the purchase experience, the platform and the contact with Caribbean Tours. All customers who have made a purchase on the platform are invited to write a review in the Kiyoh.com system after purchase. Check [here] the rating that customers give us on Kiyoh.com. You can [here] view the policy of Kiyok.com, which describes, among other things, how these assessments are made.
Product reviews
Product reviews that describe how a customer experienced a tour or activity. These reviews are collected and managed by Caribbean Tours itself. These are all genuine reviews (that customers have left on our own review platform Kiyoh.com) that are collected from Caribbean Tours customers who have actually taken the tour or activity themselves or genuine (by "genuine" we mean only customers who have made a purchase). have done, used a service or had an actual trading experience, can post a review) reviews that are taken from the relevant tour operator from its own review platform or from its TripAdvisor listing.
The authenticity and verification of these reviews is guaranteed by the rating platform used by the tour operator and TripAdvisor respectively. Caribbean Tours will never post product reviews of which there is a suspicion that they are not 'real'. Caribbean Tours guarantees its customers that it strives at all times for an honest and fully faithful picture of what the customer can expect with the relevant tour or activity. We would prefer to post all product reviews of the relevant tour operator in full. Since this is not (yet) possible automatically, we manually post (these are taken from the relevant tour operator from its own review platform or from its TripAdvisor listing) when a new tour or activity is launched (at least) three most recent reviews at that time. No paid reviews are allowed on the Caribbean Tours website and both positive and negative reviews are taken and published, if any in the most recent reviews at the time.
Caribbean Tours benefits from customers having an excellent experience during the booked tour or activity. If the general picture shows (the most recent reviews are mainly negative or during the term complaints are received from customers) that a tour or activity does not deliver what the customer can expect from it, Caribbean Tours stops offering this tour or activity or stops the full cooperation with the relevant tour operator.
If you find illegal content or content on our website, you can report it via a online notification. After reporting, you will receive a decision within a fixed period. If you do not agree with the decision taken regarding your report of illegal content, you can file a complaint about it within a period of 6 months via a online complaint report.
You sail with a beautiful catamaran to the tropical Klein Curacao. Sun, sea, beach and relax!
A unique experience and an unforgettable wonderful day on the catamaran. Chill, swim and snorkel in the beautiful turquoise water including a delicious brunch.
All-inclusive day trip. You sail on a comfortable luxury motor yacht to the tropical Klein Curaçao.
Ontdek de onderwaterwereld van de Tugboat met deze leuke elektrische scooter tour.
Visit the Ocean Lens with this 'behind the scenes' tour at the Sea Aquarium Park.
Fietsend over het water? Ja zeker, met een bike board is dit kinderspel. Erg leuk om te doen en voor alle leeftijden geschikt. Zonder nat worden!
Rapel down from the 45 meter high Juliana Bridge! One of the most famous iconic landmarks of Curaçao,
Ervaar de prachtige omgeving van Bandabou. Verken in een grappige turquoise buggy het echte platteland van Curacao.
Ontdek de prachtige onaangetaste natuur en zie stranden, ‘watering holes’ en zoutwatervlaktes. Optimaal genieten tijdens deze Washington slagbaai Tour.
How cool is this? Take the leap of your life together with a highly experienced instructor and experience Curacao from a bird view with this tandem jump.
This tour guarantees an unforgettable day on the water. Enjoy sailing, snorkelling and above all relax, while enjoying the open bar and the fantastic 4-course luxury dinner.
Floating around, sailing, swimming, having a drink and optional BBQ on board. Perhaps one of the best activities to do on Curacao. Become Captain on your own orange round Tiki Boat and explore the Spanish Water!
How cool is this? Especially for beginners to discover the sport of climbing. Climb the 'Tafel Berg' together with Rock Climbing Curacao
With this petroglyph tour Bonaire you will visit locations of the Arawak Indians and you will also visit Boca Onima, a beautiful bay.
Visit the best & most beautiful sights of the island accompanied by an experienced guide.
By using a diving helmet filled with oxygen you can freely walk on the ocean floor without any diving experience.
Op weg naar een parelwit strand en azuurblauwe zee met een catamaran van bijna 25 meter lang.
Explore the rugged terrain of Curacao with the exciting Go West Buggy Tour! Start your adventure amid clay deserts and end at an enchanting voodoo cave with natural sculptures. An unforgettable buggy experience full of natural splendor and adventure awaits you!
Ontdek het eiland alleen of met alleen jouw groep mensen. Inclusief professionele gids en hoteltransfer
During this island tour you will get to know the interesting history of Bonaire and visit the most beautiful places of the island.
Spring aan boord van de Catamaran Snorkeling Cruise en vaar langs de schitterende kustlijn van Aruba tijdens deze middag snorkeltocht. Je kunt de wateren van het zeereservaat Catalina Bay verkennen en het beroemde scheepswrak ‘Antilla’ ontdekken. Op de Catamaran Snorkeling Cruise is het gebruik van snorkeluitrusting van topkwaliteit is inbegrepen, plus een open bar en snacks tijdens uw boottocht.
The ultimate diving excursion on Bonaire! On this diving trip with Catamaran you will visit two beautiful diving spots. Including Open Bar and luxury BBQ Dinner!
Climb the Brandaris mountain. The highest mountain of Bonaire (241m high)! A great adventurous climb after which you will be rewarded with the most amazing view over a very large part of Bonaire!
Sail with your 160hp jet ski over the Spanish water and admire the beautiful coastline with the most beautiful houses.
Zeil met deze catamaran naar de beste snorkelspots op Curacao.
Step aboard the submarine for an unforgettable experience! The submarine takes you on the most amazing explorations of the deep-sea life of Curaçao.
Met de Mermaid ben je gegarandeerd van een prachtig beachhouse met uitkijktoren, uitstekende catering en een professionele crew. Alle benodigde ingrediënten voor een top dag op Klein Curacao!
Kies voor een luxe ervaring op Aruba tijdens deze Brunch & Snorkeling Cruise. In tegenstelling tot andere cruises serveert deze tour champagne en onbeperkte drankjes, een gastronomische lunch en een contintentaal ontbijt. Bovendien krijg je de kans om te snorkelen tijdens drie stops – elk met een overvloed aan zeeleven – of te experimenteren met het “derde long” onderwaterademhalingssysteem.
Bekijk aan boord van de Sunset & Diner Cruise een prachtige zonsondergang op Aruba vanaf het dek van een catamaranzeilboot, zonder je door de menigte te vechten voor een uitzicht. Deze Sunset & Diner Cruise is inclusief muziek, snacks en een open bar om een leuke tijd te garanderen. Als de zon ondergaat, keert u terug naar de kust voor een meergangendiner aan zee, onder het genot van een glas wijn terwijl de eerste sterren verschijnen.
Tiki Boot BBQ-opties
Bij de huur van een Tiki boot kun je extra’s meebestellen. Hieronder een overzicht van deze extra’s. Indien je een of meerdere wil bestellen laat dit dan weten bij je reservering en wij nemen contact met je op om een en ander af te stemmen.
Cobb BBQ huur | 20,- USD
De Cobb BBQ is inclusief:
BBQ Package Standaard
Prijs per persoon 16,50 USD
BBQ Package DeLuxe
Prijs per persoon 22,50 USD
BBQ Package Vegetarisch
Prijs per persoon 15,- USD
Zak met ijs groot
Prijs per persoon 2,85 USD
RESERVATION COSTS
A reservation fee apply for some tours or activities we offer. These are costs that Caribbean Tours must make to make the reservation on your behalf with the local tour operator. We keep these costs as low as possible, but we have to pass on a small part to you as a customer. Because of this, we can offer this tour, so that you can easily book online your seats for this tour. The reservation costs are a fixed component and amount per booking, regardless of how many people come along.
TOGETHER FOR STRAY ANIMALS
Caribbean Tours is very committed to all stray animals that often have to live in harsh conditions on the islands of Aruba, Bonaire and Curacao. We take their fate very seriously and would like to do something to prevent this animal suffering. If you book a tour with Caribbean Tours, you will be asked during checkout whether you want to make an optional small contribution. Once a year we select an animal foundation to which we donate the collected amounts.
TOGETHER FOR STRAY ANIMALS
Caribbean Tours is zeer begaan met alle zwerfdieren die vaak in barre omstandigheden moeten leven op de eilanden Aruba, Bonaire en Curacao. We trekken ons hun lot zeer aan en willen graag iets doen ter voorkoming van dit dierenleed. Vanwege deze reden hebben wij op elk eiland waar wij actief zijn, een goed doel uitgekozen. Op elk eiland hebben wij een stichting geselecteerd die zich inzet ter voorkoming van dierenleed onder honden en/of katten. Indien je bij Caribbean Tours een tour boekt wordt je tijdens het afrekenen gevraagd of je optioneel een kleine bijdrage wil doen. Een bijdrage waarmee op Bonaire, Stichting FKK Animal Rescue zich kan blijven inzetten ter voorkoming van het dierenleed onder honden en katten. Klik [hereif you want more information about this foundation.
TOGETHER FOR STRAY ANIMALS
Caribbean Tours is very committed to all stray animals that often have to live in harsh conditions on the islands of Aruba, Bonaire and Curacao. We care deeply about their fate and would like to do something to prevent this animal suffering. For this reason, we have selected a charity on every island where we operate. We have selected a foundation on each island that is committed to preventing animal suffering among dogs and/or cats. If you book a tour with Caribbean Tours, you will be asked during checkout whether you want to make a small contribution. A contribution with which the Kitten Rescue Curacao Foundation on Curacao can continue to work to prevent animal suffering among the kittens and cats. Click [hereif you want more information about this foundation.
CHANGE OF RESERVATION
Changing a booking that has already been confirmed and for which you have already received the ticket or voucher is possible under certain conditions. The costs for changing a booking are normally € 15 per change. By choosing a flexible ticket directly with your booking, you pay € 5 extra once and changing a booking is free of charge up to 48 hours before the start, even if you would like to change several times.
Notice: a booking can only be changed if the new desired date is available and an agreement has been received from the executing tour operator.
LOWEST PRICE GUARANTEE
Caribbean Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, we will refund the difference to you.
Conditions for refund
Caribbean Tours' Lowest Price Guarantee is available to every customer who has made a booking on caribbean-tours.co.uk. The Lowest Price Guarantee covers retail prices available to the general public. This does not include discounts you may receive (or may be eligible for) from outside organizations, the tour operator itself, or special offers made as part of a membership program, corporate discount, daily offer, groupdiscount or rewards program. If you find a lower retail price for the exact same tour or ticket, offered on the same date and priced in the same currency as the original purchase on any other website AND notify us within 72 hours of your confirmed reservation on Caribbean Tours, we will refund you the difference. If upon arrival at your destination you find a lower retail price offered by Caribbean Tours' contracted tour operator for the exact same tour or activity, offered on the same day and in the same currency as the original purchase, you will receive from Caribbean Tours the difference. Caribbean Tours reserves the right to verify the details of the lower price where possible. All decisions regarding refunds are made at the sole discretion of Caribbean Tours. Exchange rate differences that may occur due to different currencies will not be refunded.
KLACHT ONTVANGEN
Wij hebben jouw klacht in goede orde ontvangen.
Natuurlijk vinden wij het zeer spijtig om te vernemen dat je niet tevreden bent met de dienstverlening van Caribbean Tours. Wij zullen er alles aan doen, uiteraard in alle redelijkheid, om jouw klacht naar volle tevredenheid op te lossen.
Wij zullen je per e-mail op de hoogte houden over de afhandeling van je klacht.
Caribbean Tours
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