Only the best tours & activities

Your Dutch guide in the Caribbean

Caribbean Tours

Aruba Tours

Only the best tours & activities

Your Dutch guide in the Caribbean

Caribbean Tours

Frequently asked questions

Below you will find the answers to the most frequently asked questions answered by us

1. Why book via Caribbean Tours?

Caribbean Tours is the only Dutch specialist and has more than 15 years of experience in the Caribbean. At Caribbean Tours you cannot only book the nicest tours on the islands online and get the best price. No, once at your destination you can also ask our Dutch guide for travel advice via our whatsapp travel info line. With Caribbean Tours you are always prepared to travel with your Dutch guide at your side. And of course it is 100% safe to book tickets and tours via our platform, as many others already did before you!

 

Caribbean Tours is connected and certified by the "Thuiswinkel Waarborg".

2. Why buy or book tickets or tours online?

Because of our lowest price guarantee you will never pay more than you would at your destination. This means you don't have to search for tour desks or outlets at your destination. This saves precious 'vacation' time. Equally important is that you are guaranteed a spot. Some popular activities are often already full if booked at the last minute. Via Caribbean Tours you can look for the best activities. You will have all peace of mind when booked in advance. This allows you to fully enjoy a carefree vacation, because everything is sorted before arriving. 

3.Can I pay cash?

No! We only accept online payments with iDeal, credit card etc. It is also possible to pay by bank transfer. Especially if you want to pay for a company outing this can be convenient. Please contact us for more information.

4.When do I receive my ticket or voucher?

With each booking, we always double check availability with our local partners. Although this is usually quick, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket or voucher by email. 

The voucher will be sent to the email address you provided when ordering. In case that you have not received your ticket or voucher 24 hours after completing your order, we ask you to contact our customer service immediately. It is possible that we do not have your correct email address. It is also possible that the mail ended up in your spam box. Please check this first before contacting us.

In case that our local partner cannot confirm your reservation, we will offer you the best possible alternative. If this new date and/or time does not fit into your itinerary, we will cancel your reservation and return the amount paid to you. 

5.I have booked, but I want to cancel or change the booking, is that possible?

The statutory cooling-off period and the right of withdrawal (as contained in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period, including tickets and vouchers purchased through the Caribbean Tours platform. 

Whether we can cancel or change your purchase depends on the terms and conditions of the relevant tour operator or provider locally. In case we can comply with your request Caribbean Tours will charge a cancellation or change fee of 15,- euro per booked tour. This is excluding the costs that the provider or tour operator might still charge separately. In such a case, please contact our customer service to inquire about what the possibilities are and at what cost.

If you do not show up on time for a tour based on a booked time, there is no refund. On the voucher you will find the contact details of the tour operator or provider. Always contact the tour operator or provider if you are unable to attend. 

6.What happens if a tour or activity when I can not participate and I have already paid?

Of course, it can happen that there is no place on the booked date/time. In this case you will receive a proposal for an alternative date/time. Should this not fit into your itinerary you will receive a full refund of the purchase price. Also in case of calamities, Caribbean Tours will, after approval of the local tour operator, return the paid amount to you in full.

7.How can I make a claim for the lowest price guarantee?

Caribbean Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, refund the difference to you. Please note our conditions attached to a refund!

> Check the conditions for a refund

8.How can I place an order?

Step 1 | date & participants
Once you have found a tour or activity you want to book you choose a date in the availability calendar of that specific tour or activity. Then choose the number of participants or tickets and possibly other options (eg starting time) and then click the 'continue with order' button.

Step 2 | Your data
You can now enter your personal information. Your name, email address (whereto we will send your ticket) and your cell phone number (which we use in case of changes in the booked date). In the comment field you can enter additional information such as the pick-up address or meal preference if applicable to the booked tour or activity. After filling out the form click on the 'next step' button.

Step 3 | Options & Payment method
If there are options available such as hotel transfer it will be shown here. You can optionally order this along. Then choose how you want to pay. Caribbean Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges 3.4% extra for each payment. Click on the 'checkout' button and the appropriate payment method will open. Always choose the option after a successful payment (only for iDeal and Bancontact) to go back to the Caribbean Tours website so that the booking can be processed properly.

Step 4 | handling your booking
In case of a successful payment, you will receive a confirmation by e-mail. We always double check the availability with our local partners. Although this usually happens quickly, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket via email. If our local partner cannot confirm your reservation, we will offer you the best possible alternative. This could be an alternative date and/or time. If the alternative suggestion does not fit into your itinerary, we will refund the amount paid in full.

9.How can I pay?

Caribbean Tours offers the following payment methods: iDeal, Klarna, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges an additional 3.4% for each payment. If only a deposit is applicable, you must pay the remaining amount directly to the tour operator. This can be a payment link that you receive or can be paid on the day of departure, etc. depending on the tour operator. 

10.How is your product range created?

Caribbean Tours only offers tours & tickets from reliable and professional tour operators on its platform. Tour operators we have been working with for years. The tours offered are displayed at each visit in random (changes automatically) order within fixed categories (only on desktop, on mobile no categories are displayed). 

11.Where are your reviews & ratings coming from?

On caribbean-tours.nl we distinguish two types of reviews

General reviews
Caribbean Tours works together with Kiyoh.com. The specialist in customer reviews. The Kiyoh.com review system is used by Caribbean Tours to give customers the opportunity to review the general impression, the purchase experience, the platform and the contact with Caribbean Tours. All customers who have made a purchase on the platform are invited to write a review in the Kiyoh.com system after purchase. Check [here] the rating that customers give us on Kiyoh.com. You can [here] view the policy of Kiyok.com, which describes, among other things, how these assessments are made.  

Product reviews
Product reviews that describe how a customer experienced a tour or activity. These reviews are collected and managed by Caribbean Tours itself. These are all genuine reviews (that customers have left on our own review platform Kiyoh.com) that are collected from Caribbean Tours customers who have actually taken the tour or activity themselves or genuine (by "genuine" we mean only customers who have made a purchase). have done, used a service or had an actual trading experience, can post a review) reviews that are taken from the relevant tour operator from its own review platform or from its TripAdvisor listing.

The authenticity and verification of these reviews is guaranteed by the rating platform used by the tour operator and TripAdvisor respectively. Caribbean Tours will never post product reviews of which there is a suspicion that they are not 'real'. Caribbean Tours guarantees its customers that it strives at all times for an honest and fully faithful picture of what the customer can expect with the relevant tour or activity. We would prefer to post all product reviews of the relevant tour operator in full. Since this is not (yet) possible automatically, we manually post (these are taken from the relevant tour operator from its own review platform or from its TripAdvisor listing) when a new tour or activity is launched (at least) three most recent reviews at that time. No paid reviews are allowed on the Caribbean Tours website and both positive and negative reviews are taken and published, if any in the most recent reviews at the time.  

Caribbean Tours benefits from customers having an excellent experience during the booked tour or activity. If the general picture shows (the most recent reviews are mainly negative or during the term complaints are received from customers) that a tour or activity does not deliver what the customer can expect from it, Caribbean Tours stops offering this tour or activity or stops the full cooperation with the relevant tour operator. 

12.How can I report illegal content?

If you find illegal content or content on our website, you can report it via a online notification. After reporting, you will receive a decision within a fixed period. If you do not agree with the decision taken regarding your report of illegal content, you can file a complaint about it within a period of 6 months via a online complaint report.  

Bestseller tours

  • Catamaran Snorkel Cruise

    Catamaran Snorkel Cruise

    Available from 15-02-2025
    Mon | Wed | Thu | Fri | Sat | Sun
    Price per ticket$62

    Spring aan boord van de Catamaran Snorkeling Cruise en vaar langs de schitterende kustlijn van Aruba tijdens deze middag snorkeltocht. Je kunt de wateren van het zeereservaat Catalina Bay verkennen en het beroemde scheepswrak ‘Antilla’ ontdekken.  Op de Catamaran Snorkeling Cruise is het gebruik van snorkeluitrusting van topkwaliteit is inbegrepen, plus een open bar en snacks tijdens uw boottocht.

    (4 Reviews)
  • Windsurfen Aruba

    Introductory lesson windsurfing

    Available from 15-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$90
    (2 Reviews)
  • Westpoint Catamaran Snorkel Tour

    Westpoint Catamaran Snorkel Tour

    Available from 16-02-2025
    Sun
    Price per ticket$120

    Sail along the coast towards San Juan. with the Black & White catamaran.

    (1 Review)
  • City Walk Otrobanda

    City Walk Otrobanda

    Available from 21-02-2025
    Fri
    Price per ticket$27

    Discover the special and colorful city center of Willemstad. Discover the charming district of Otrobanda in a completely unique way during this city walk.

    0
  • Jan Thiel Scooter Tour

    Jan Thiel Scooter Tour

    Available from 17-02-2025
    Mon | Tue | Wed | Thu | Fri
    Price per ticket$55

    Ontdek ongerepte natuur en historische plekken met deze leuke elektrische scooter tour.

    0
  • Aruba Cultuur Tour

    Beach & Culture Island Tour

    Available from 18-02-2025
    Tue | Thu
    Price per ticket$75

    Visit the best & most beautiful sights of the island accompanied by an experienced guide.

    0
  • Semi Onderzeeer Curacao

    Semi SubMarine Curacao

    Available from 14-02-2025
    Fri
    Price per ticket$45

    Vanuit de Semi Onderzeeër bewonder je de onderwaterwereld rondom Curaçao door je eigen grote raam. Erg leuk om samen met hele familie te doen.

    (1 Review)
  • Intro flying lesson

    Intro flying lesson

    Available from 15-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat
    Price per ticket$415

    Have you always wanted to fly yourself? That is now possible in Curacao. Book this introductory flying lesson and get acquainted with aviation. Whether you are 5 or 95, it is for all ages and great to do.

    0
  • Offroad Jeep Safari Oostkust

    Offroad Jeep & Snorkel Safari East Coast

    Available from 15-02-2025
    Tue | Thu | Sat
    Price per ticket$85

    Ga mee op deze spannende offroad jeep safari tour! Vier uur lang verken je het ruige terrein en de prachtige natuur aan de oostkant van Curaçao!

    0
  • Offroad Jeep Safari

    Offroad Jeep Safari West Coast

    Available from 17-02-2025
    Mon | Wed | Fri
    Price per ticket$119

    Climb aboard on our very comfortable jeep and explore Curaçao in a most adventurous way! You’ll discover the far corners of Bandabou, places you can only get to with a 4×4.

    (2 Reviews)
  • Snorkeltour Marine Park

    Snorkeltour Marine Park

    Available from 15-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$75

    Explore the beautiful reefs of the Bonaire Marine Park with more than 340 species of tropical fish during the Marine Park Snorkeling Tour.

    (18 Reviews)
  • Snorkel Trip Klein Bonaire

    Snorkel Trip Klein Bonaire

    Available from 15-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat
    Price per ticket$80

    Je vaart met de Sea Cow naar Klein Bonaire om de onderwaterwereld te ontdekken.

    0
  • Klein Curacao grootste catamaran

    Klein Curacao
    Biggest Catamaran

    Available from 13-02-2025
    Sails on: everyday
    Price per ticket$115

    Met de Black& White catamaran op weg naar een parelwit strand en azuurblauwe zee.

    (27 Reviews)
  • Luxe Prive Zeiltocht

    Luxury private sailing trip

    Available on request
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$725

    Je vaart met het comfortabele zeiljacht ‘Galaxie’, met alleen je eigen gezelschap naar Fuikbaai om te chillen, snorkelen en te genieten.

    0
  • Klein Curacao Apache Catamaran

    Klein Curacao
    Apache Catamaran

    Sails on: Mon | Tue | Thu | Fri | Sat
    Price per ticket$120

    Op weg naar een parelwit strand en azuurblauwe zee met een catamaran van bijna 25 meter lang.

    (33 Reviews)
  • Snorkeltrip met Powerboat

    Snorkel Trip with the Powerboat

    Available from 18-02-2025
    Tue
    Price per ticket$185

    Unique snorkeling tour for people who want to discover the island, who love the sea and like to go out on an adventure.

    0
  • Substation Onderzeeër Curacao

    Substation SubMarine Curacao

    Available from 17-02-2025
    Mon | Tue | Wed | Thu | Fri
    Price per ticket$450

    Step aboard the submarine for an unforgettable experience! The submarine takes you on the most amazing explorations of the deep-sea life of Curaçao.

    0
  • Beach-house on island
    Klein Curacao Boottrip

    Klein Curacao
    Miss Ann Boat Trips

    Available from 13-02-2025
    Sails on: Tue | Wed | Thu | Fri | Sun
    Price per ticket$140

    All-inclusive day trip. You sail on a comfortable luxury motor yacht to the tropical Klein Curaçao.

    (48 Reviews)
  • Offroad Buggy Tour

    Go West Buggy Tour

    Available from 13-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$212

    Explore the rugged terrain of Curacao with the exciting Go West Buggy Tour! Start your adventure amid clay deserts and end at an enchanting voodoo cave with natural sculptures. An unforgettable buggy experience full of natural splendor and adventure awaits you!

    (2 Reviews)
  • Mermaid Klein Curacao

    Visit Klein Curacao
    with a day trip

    View an overview of all Klein Curacao Day Trips here. Compare the trips, prices and facilities and then book your trip of choice directly. You make a small deposit and your reservation is confirmed. Don't wait too long because trips can sell out quickly, especially in high season.

    0
  • Mangrove Kayak Tour

    Mangrove Kayak Tour

    Available from 15-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$63

    Take part in this beautiful kayak tour, where you paddle through a unique ecosystem. Optimal enjoyment of the beautiful nature.

    (27 Reviews)
  • Bonaire Snorkeling Tour

    Bonaire Snorkeling Tour

    Available from 13-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$59

    Ontdek de prachtige onderwaterwereld van Bonaire en ga snorkelen op de mooiste plekken.

    0
  • Sunset Tour Catamaran

    Sunset Tour Catamaran

    Available from 21-02-2025
    Fri
    Price per ticket$75

    Sail into the sunset with the Black & White catamaran together with your company.

    0
  • Discover Willemstad Tour

    Discover Willemstad Tour

    Available from 17-02-2025
    Mon
    Price per ticket$60

    Discover all the sights around Willemstad and get to know the past and present during this very complete tour.

    0
  • Curaçao Jeep Tour

    Private Jeep Tour

    Available from 17-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$111

    Go on a discovery tour through the beautiful nature and see the most unique places of the island with this private tour by all-terrain vehicle.

    (2 Reviews)
  • Aruba Eiland Finest Tour

    Aruba's Finest Island Tour

    Available from 17-02-2025
    Mon | Wed | Fri
    Price per ticket$55

    Verken tijdens deze Aruba’s Finest Eiland Tour

    (2 Reviews)
  • Open Water Duik Cursus

    PADI Open Water Diving Course

    Available from 15-02-2025
    Mon | Tue | Wed | Thu | Fri | Sat | Sun
    Price per ticket$505

    During the PADI Open Water Dive course you will be trained in theory and practical experience in 3 days to be a responsible open water diver.

    0
  • Catamaran boottocht klein curacao

    Klein Curacao
    Catamaran Irie Tours

    Available from 13-02-2025
    Sails on: everyday
    Price per ticket$120

    You sail with a beautiful catamaran to the tropical Klein Curacao. Sun, sea, beach and relax!

    (34 Reviews)
  • Abseilen Julianabrug Curacao

    Rappelling from the Juliana Bridge

    Available from 15-02-2025
    Sat | Sun
    Price per ticket$82

    Rapel down from the 45 meter high Juliana Bridge! One of the most famous iconic landmarks of Curaçao,

    0
  • Catamaran Snorkel Tour

    Catamaran Snorkel Tour

    Available from 21-02-2025
    Fri
    Price per ticket$110

    Sail with the Black & White catamaran to the best snorkeling spots on Curacao.

    0