Frequently asked questions - Caribbean Tours

Only the best tours & activities

Your Dutch guide in the Caribbean

Caribbean Tours

Aruba Tours

Only the best tours & activities

Your Dutch guide in the Caribbean

Caribbean Tours

Frequently asked questions

Below you will find the answers to the most frequently asked questions answered by us

1. Why book via Caribbean Tours?

Caribbean Tours is the only Dutch specialist and has more than 15 years of experience in the Caribbean. At Caribbean Tours you cannot only book the nicest tours on the islands online and get the best price. No, once at your destination you can also ask our Dutch guide for travel advice via our whatsapp travel info line. With Caribbean Tours you are always prepared to travel with your Dutch guide at your side. And of course it is 100% safe to book tickets and tours via our platform, as many others already did before you!

 

Caribbean Tours is connected and certified by the "Thuiswinkel Certification".

2. Why buy or book tickets or tours online?

Because of our lowest price guarantee you will never pay more than you would at your destination. This means you don't have to search for tour desks or outlets at your destination. This saves precious 'vacation' time. Equally important is that you are guaranteed a spot. Some popular activities are often already full if booked at the last minute. Via Caribbean Tours you can look for the best activities. You will have all peace of mind when booked in advance. This allows you to fully enjoy a carefree vacation, because everything is sorted before arriving. 

3.Can I pay cash?

No! We only accept online payments with iDeal, credit card etc. It is also possible to pay by bank transfer. Especially if you want to pay for a company outing this can be convenient. Please contact us for more information.

4.When do I receive my ticket or voucher?

With each booking, we always double check availability with our local partners. Although this is usually quick, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket or voucher by email. 

The voucher will be sent to the email address you provided when ordering. In case that you have not received your ticket or voucher 24 hours after completing your order, we ask you to contact our customer service immediately. It is possible that we do not have your correct email address. It is also possible that the mail ended up in your spam box. Please check this first before contacting us.

In case that our local partner cannot confirm your reservation, we will offer you the best possible alternative. If this new date and/or time does not fit into your itinerary, we will cancel your reservation and return the amount paid to you. 

5.I have booked, but I want to cancel or change the booking, is that possible?

The statutory cooling-off period and the right of withdrawal (as contained in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period, including tickets and vouchers purchased through the Caribbean Tours platform. 

Whether we can cancel or change your purchase depends on the terms and conditions of the relevant tour operator or provider locally. In case we can comply with your request Caribbean Tours will charge a cancellation or change fee of 15,- euro per booked tour. This is excluding the costs that the provider or tour operator might still charge separately. In such a case, please contact our customer service to inquire about what the possibilities are and at what cost.

If you do not show up on time for a tour based on a booked time, there is no refund. On the voucher you will find the contact details of the tour operator or provider. Always contact the tour operator or provider if you are unable to attend. 

6.What happens if a tour or activity when I can not participate and I have already paid?

Of course, it can happen that there is no place on the booked date/time. In this case you will receive a proposal for an alternative date/time. Should this not fit into your itinerary you will receive a full refund of the purchase price. Also in case of calamities, Caribbean Tours will, after approval of the local tour operator, return the paid amount to you in full.

7.How can I make a claim for the lowest price guarantee?

Caribbean Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, refund the difference to you. Please note our conditions attached to a refund!

> Check the conditions for a refund

8.How can I place an order?

Step 1 | date & participants
Once you have found a tour or activity you want to book you choose a date in the availability calendar of that specific tour or activity. Then choose the number of participants or tickets and possibly other options (eg starting time) and then click the 'continue with order' button.

Step 2 | Your data
You can now enter your personal information. Your name, email address (whereto we will send your ticket) and your cell phone number (which we use in case of changes in the booked date). In the comment field you can enter additional information such as the pick-up address or meal preference if applicable to the booked tour or activity. After filling out the form click on the 'next step' button.

Step 3 | Options & Payment method
If there are options available such as hotel transfer it will be shown here. You can optionally order this along. Then choose how you want to pay. Caribbean Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges 3.4% extra for each payment. Click on the 'checkout' button and the appropriate payment method will open. Always choose the option after a successful payment (only for iDeal and Bancontact) to go back to the Caribbean Tours website so that the booking can be processed properly.

Step 4 | handling your booking
In case of a successful payment, you will receive a confirmation by e-mail. We always double check the availability with our local partners. Although this usually happens quickly, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket via email. If our local partner cannot confirm your reservation, we will offer you the best possible alternative. This could be an alternative date and/or time. If the alternative suggestion does not fit into your itinerary, we will refund the amount paid in full.

9.How can I pay?

Caribbean Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges 3.4% extra for each payment. If only a down payment is applicable you have to pay the remaining amount directly to the tour operator. This can be a payment link that you’ll receive or can be paid on the day of the activity (this could vary per tour operator.) 

10.How is your product range created?

Caribbean Tours only offers tours & tickets from reliable and professional tour operators on its platform. Tour operators we have been working with for years. The tours offered are displayed at each visit in random (changes automatically) order within fixed categories (only on desktop, on mobile no categories are displayed). 

11.Where are your reviews & ratings coming form?

On caribbean-tours.nl we distinguish two types of reviews

General reviews
Caribbean Tours cooperates with Kiyoh.com. The specialist in customer reviews. The review system of Kiyoh.com is used by Caribbean Tours to give customers the opportunity to rate the general impression, the purchase experience, offers the platform and shares the contact with Caribbean Tours. All customers who have made a purchase on the platform are invited to write a review in the Kiyoh.com system. 

Product reviews
Product reviews that describe how a customer experienced a tour or activity. These reviews are collected and managed by Caribbean Tours. They are all real reviews that are collected from Caribbean Tours customers who participated on a tour or activity and or reviews that are given to the specific tour operator.

Bestseller tours

  • Bonaire Island Tour

    Bonaire Island Tour

    Available from 28-11-2022
    Price per ticket€76

    During this island tour you will get to know the interesting history of Bonaire and visit the most beautiful places of the island.

    (4 Reviews)
  • Helm Diving Curacao

    Helm Diving Curacao

    Available from 29-11-2022
    Price per ticket€91

    By using a diving helmet filled with oxygen you can freely walk on the ocean floor without any diving experience.

    (4 Reviews)
  • Land & Sea Island Tour

    Land & Sea Island Tour

    Available from 29-11-2022
    Price per ticket€184

    Een eiland dagtour over land en zee is de enige manier om het eiland echt goed te bezichtigen. Met een 4×4 Jeep en boot bezoek je de belangrijkste hoogtepunten van het eiland.

    0
  • Klein Curacao Boottrip

    Klein Curacao
    Miss Ann Boat Trips

    Available from 29-11-2022
    Price per ticket€125

    All-inclusive day trip. You sail on a comfortable luxury motor yacht to the tropical Klein Curaçao.

    (6 Reviews)
  • Jetski Curacao

    Jetski Tour Spanish Water

    Available from 28-11-2022
    Price per ticket€120

    Sail with your 160hp jet ski over the Spanish water and admire the beautiful coastline with the most beautiful houses.

    (2 Reviews)
  • Washington Slagbaai Tour

    Washington Park Tour

    Available from 29-11-2022
    Price per ticket€109

    Discover the beautiful untouched nature and see beaches, watering holes and salt flats. Enjoy the best of it on this Washington Slagbaai Park Tour.

    (3 Reviews)
  • UTV Offroad Tour

    UTV Offroad Tour West Coast

    Available from 28-11-2022
    Price per ticket€201

    UTV Off Road Tour. This is perhaps the toughest tour on the island. Get behind the wheel of your UTV and enjoy the outdoors.

    (3 Reviews)
  • Parachute springen Curacao

    Skydiving Curacao

    Price per ticket€287

    How cool is this? Take the leap of your life together with a highly experienced instructor and experience Curacao from a bird view with this tandem jump.

    0
  • Offroad UTV Tour

    Offroad UTV tour

    Available from 29-11-2022
    Price per ticket€182

    A half day off-road ride with a tough UTV is a real adventure in the wilds of Aruba. You will go to places where you normally would not go.

    0
  • Curaçao Jeep Tour

    Private Jeep Tour

    Available from 01-12-2022
    Price per ticket€98

    Go on a discovery tour through the beautiful nature and see the most unique places of the island with this private tour by all-terrain vehicle.

    (2 Reviews)
  • Ocean Lens

    Ocean Lens

    Available from 29-11-2022
    Price per ticket€57

    Visit the Ocean Lens with this 'behind the scenes' tour at the Sea Aquarium Park.

    0
  • Aruba Island Tour

    Aruba Island Tour

    Available from 29-11-2022
    Price per ticket€43

    Visit the best & most beautiful sights of the island accompanied by an experienced guide.

    0
  • Caves Tour Bonaire

    Caves Tour Bonaire

    Available from 29-11-2022
    Price per ticket€76

    During this tour you will discover the amazing underground ecosystem of Bonaire with an experienced guide.

    (5 Reviews)
  • Aruba Airport Transfer

    Aruba Airport Transfer

    Available from 29-11-2022
    Price per ticket€12

    Avoid paying too much. Start or end your trip worry-free with this Aruba airport transfer.

    0
  • Offroad Jeep Safari

    Offroad Jeep Safari West Coast

    Available from 30-11-2022
    Price per ticket€114

    Climb aboard on our very comfortable jeep and explore Curaçao in a most adventurous way! You’ll discover the far corners of Bandabou, places you can only get to with a 4×4.

    (2 Reviews)
  • City Walk Otrobanda

    City Walk Otrobanda

    Available from 16-12-2022
    Price per ticket€26

    Discover the special and colorful city center of Willemstad. Discover the charming district of Otrobanda in a completely unique way during this city walk.

    0
  • Washington Park Walking Tour

    Washington Park Walking Tour

    Available from 30-11-2022
    Price per ticket€31

    Deze wandeltour is een unieke manier om het Washington Slagbaai National Park van Bonaire te ontdekken. Tijdens deze 2-3 uur durende tour wandel je door het ruige landschap van het Washington National park.

    0
  • Dive Trip with Catamaran

    Dive Trip with Catamaran

    Available from 01-12-2022
    Price per ticket€224

    The ultimate diving excursion on Bonaire! On this diving trip with Catamaran you will visit two beautiful diving spots. Including Open Bar and luxury BBQ Dinner!

    0
  • Powerboat Klein Curacao

    Klein Curacao
    Powerboat Caribbean

    Available from 01-12-2022
    Price per ticket€156

    With the Powerboat you will be on Klein Curacao in 45 minutes without getting seasick.

    (6 Reviews)
  • Cat Café

    Cat Café

    Available from 04-12-2022
    Price per ticket€8

    Visit the cat cafe of Foundation Kitten Rescue Curacao. Cuddle with the kittens and cats in a living room-like setting.

    0
  • Open Water Duik Cursus

    PADI Open Water Diving Course

    Available from 29-11-2022
    Price per ticket€379

    During the PADI Open Water Dive course you will be trained in theory and practical experience in 3 days to be a responsible open water diver.

    0
  • Westpoint Catamaran Snorkel Tour

    Westpoint Catamaran Snorkel Tour

    Available from 04-12-2022
    Price per ticket€115

    Sail along the coast towards San Juan. with the Black & White catamaran.

    (1 Review)
  • Catamaran boottocht klein curacao

    Klein Curacao
    Catamaran Irie Tours

    Available from 28-11-2022
    Price per ticket€115

    You sail with a beautiful catamaran to the tropical Klein Curacao. Sun, sea, beach and relax!

    (6 Reviews)
  • Catamaran Snorkel Tour

    Catamaran Snorkel Tour

    Available from 02-12-2022
    Price per ticket€106

    Sail with the Black & White catamaran to the best snorkeling spots on Curacao.

    0
  • Sunset Tour Catamaran

    Sunset Tour Catamaran

    Available from 02-12-2022
    Price per ticket€72

    Sail into the sunset with the Black & White catamaran together with your company.

    0
  • Luxury Catamaran Snorkel Tour

    Luxury Catamaran Snorkel Tour

    Available from 29-11-2022
    Price per ticket€106

    A unique experience and an unforgettable wonderful day on the catamaran. Chill, swim and snorkel in the beautiful turquoise water including a delicious brunch.

    0
  • Zup Boarden Spaanse Water

    ZUP Boarding Spanish Water

    Available from 30-11-2022
    Price per ticket€62

    Looking for a little sportsmanship? Go ZUP Boarding on the Spanish water. The perfect combination of bodyboarding, kneeboarding, water skiing and wakeboarding!

    0
  • Introductie duik

    Discover Scuba Diving

    Available from 29-11-2022
    Price per ticket€95

    Water van 28 graden met 30 meter zicht. De ideale omstandigheden om op een relaxte manier kennis te maken met duiken. Boek nu je introductie duik.

    0
  • Offroad Jeep Safari Oostkust

    Offroad Jeep & Snorkel Safari East Coast

    Available from 29-11-2022
    Price per ticket€82

    Ga mee op deze spannende offroad jeep safari tour! Vier uur lang verken je het ruige terrein en de prachtige natuur aan de oostkant van Curaçao!

    0
  • Snorkel Tour Aruba

    Snorkel Tour Aruba

    Available from 30-11-2022
    Price per ticket€82

    Step on the yacht Paula Maria and discover the beautiful underwater world at the most beautiful snorkeling spots in Aruba together with an experienced guide.

    0