Only the best tours & activities

Your Dutch guide in the Caribbean

Caribbean Tours

Aruba Tours

Only the best tours & activities

Your Dutch guide in the Caribbean

Caribbean Tours

Frequently asked questions

Below you will find the answers to the most frequently asked questions answered by us

1. Why book via Caribbean Tours?

Caribbean Tours is the only Dutch specialist and has more than 15 years of experience in the Caribbean. At Caribbean Tours you cannot only book the nicest tours on the islands online and get the best price. No, once at your destination you can also ask our Dutch guide for travel advice via our whatsapp travel info line. With Caribbean Tours you are always prepared to travel with your Dutch guide at your side. And of course it is 100% safe to book tickets and tours via our platform, as many others already did before you!

 

Caribbean Tours is connected and certified by the "Thuiswinkel Waarborg".

2. Why buy or book tickets or tours online?

Because of our lowest price guarantee you will never pay more than you would at your destination. This means you don't have to search for tour desks or outlets at your destination. This saves precious 'vacation' time. Equally important is that you are guaranteed a spot. Some popular activities are often already full if booked at the last minute. Via Caribbean Tours you can look for the best activities. You will have all peace of mind when booked in advance. This allows you to fully enjoy a carefree vacation, because everything is sorted before arriving. 

3.Can I pay cash?

No! We only accept online payments with iDeal, credit card etc. It is also possible to pay by bank transfer. Especially if you want to pay for a company outing this can be convenient. Please contact us for more information.

4.When do I receive my ticket or voucher?

With each booking, we always double check availability with our local partners. Although this is usually quick, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket or voucher by email. 

The voucher will be sent to the email address you provided when ordering. In case that you have not received your ticket or voucher 24 hours after completing your order, we ask you to contact our customer service immediately. It is possible that we do not have your correct email address. It is also possible that the mail ended up in your spam box. Please check this first before contacting us.

In case that our local partner cannot confirm your reservation, we will offer you the best possible alternative. If this new date and/or time does not fit into your itinerary, we will cancel your reservation and return the amount paid to you. 

5.I have booked, but I want to cancel or change the booking, is that possible?

The statutory cooling-off period and the right of withdrawal (as contained in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period, including tickets and vouchers purchased through the Caribbean Tours platform. 

Whether we can cancel or change your purchase depends on the terms and conditions of the relevant tour operator or provider locally. In case we can comply with your request Caribbean Tours will charge a cancellation or change fee of 15,- euro per booked tour. This is excluding the costs that the provider or tour operator might still charge separately. In such a case, please contact our customer service to inquire about what the possibilities are and at what cost.

If you do not show up on time for a tour based on a booked time, there is no refund. On the voucher you will find the contact details of the tour operator or provider. Always contact the tour operator or provider if you are unable to attend. 

6.What happens if a tour or activity when I can not participate and I have already paid?

Of course, it can happen that there is no place on the booked date/time. In this case you will receive a proposal for an alternative date/time. Should this not fit into your itinerary you will receive a full refund of the purchase price. Also in case of calamities, Caribbean Tours will, after approval of the local tour operator, return the paid amount to you in full.

7.How can I make a claim for the lowest price guarantee?

Caribbean Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, refund the difference to you. Please note our conditions attached to a refund!

> Check the conditions for a refund

8.How can I place an order?

Step 1 | date & participants
Once you have found a tour or activity you want to book you choose a date in the availability calendar of that specific tour or activity. Then choose the number of participants or tickets and possibly other options (eg starting time) and then click the 'continue with order' button.

Step 2 | Your data
You can now enter your personal information. Your name, email address (whereto we will send your ticket) and your cell phone number (which we use in case of changes in the booked date). In the comment field you can enter additional information such as the pick-up address or meal preference if applicable to the booked tour or activity. After filling out the form click on the 'next step' button.

Step 3 | Options & Payment method
If there are options available such as hotel transfer it will be shown here. You can optionally order this along. Then choose how you want to pay. Caribbean Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges 3.4% extra for each payment. Click on the 'checkout' button and the appropriate payment method will open. Always choose the option after a successful payment (only for iDeal and Bancontact) to go back to the Caribbean Tours website so that the booking can be processed properly.

Step 4 | handling your booking
In case of a successful payment, you will receive a confirmation by e-mail. We always double check the availability with our local partners. Although this usually happens quickly, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket via email. If our local partner cannot confirm your reservation, we will offer you the best possible alternative. This could be an alternative date and/or time. If the alternative suggestion does not fit into your itinerary, we will refund the amount paid in full.

9.How can I pay?

Caribbean Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges 3.4% extra for each payment. If only a down payment is applicable you have to pay the remaining amount directly to the tour operator. This can be a payment link that you’ll receive or can be paid on the day of the activity (this could vary per tour operator.) 

10.How is your product range created?

Caribbean Tours only offers tours & tickets from reliable and professional tour operators on its platform. Tour operators we have been working with for years. The tours offered are displayed at each visit in random (changes automatically) order within fixed categories (only on desktop, on mobile no categories are displayed). 

11.Where are your reviews & ratings coming from?

On caribbean-tours.nl we distinguish two types of reviews

General reviews
Caribbean Tours werkt samen met Kiyoh.com. De specialist in klantbeoordelingen. Het review systeem van Kiyoh.com wordt door Caribbean Tours gebruikt om klanten de gelegenheid te geven om de algemene indruk, de aankoopbeleving, het platform en het contact met Caribbean Tours te beoordelen. Alle klanten die een aankoop hebben gedaan op het platform worden na aankoop uitgenodigd om in het systeem van Kiyoh.com een beoordeling te schrijven. Check [here] de beoordeling die klanten ons geven op Kiyoh.com. Je kunt [here] het beleid inzien van Kiyok.com waar o.a. in beschreven is hoe deze beoordelingen tot stand komen.  

Product reviews
Product reviews that describe how a customer experienced a tour or activity. These reviews are collected and managed by Caribbean Tours itself. These are all genuine reviews (that customers have left on our own review platform Kiyoh.com) that are collected from Caribbean Tours customers who have actually taken the tour or activity themselves or genuine (by "genuine" we mean only customers who have made a purchase). have done, used a service or had an actual trading experience, can post a review) reviews that are taken from the relevant tour operator from its own review platform or from its TripAdvisor listing.

The authenticity and verification of these reviews is guaranteed by the rating platform used by the tour operator and TripAdvisor respectively. Caribbean Tours will never post product reviews of which there is a suspicion that they are not 'real'. Caribbean Tours guarantees its customers that it strives at all times for an honest and fully faithful picture of what the customer can expect with the relevant tour or activity. We would prefer to post all product reviews of the relevant tour operator in full. Since this is not (yet) possible automatically, we manually post (these are taken from the relevant tour operator from its own review platform or from its TripAdvisor listing) when a new tour or activity is launched (at least) three most recent reviews at that time. No paid reviews are allowed on the Caribbean Tours website and both positive and negative reviews are taken and published, if any in the most recent reviews at the time.  

Caribbean Tours benefits from customers having an excellent experience during the booked tour or activity. If the general picture shows (the most recent reviews are mainly negative or during the term complaints are received from customers) that a tour or activity does not deliver what the customer can expect from it, Caribbean Tours stops offering this tour or activity or stops the full cooperation with the relevant tour operator. 

Bestseller tours

  • Bonaire Snorkeling Tour

    Bonaire Snorkeling Tour

    Available from 24-05-2024
    Price per ticket$59

    Ontdek de prachtige onderwaterwereld van Bonaire en ga snorkelen op de mooiste plekken.

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  • Price for max. 3 persons
    Scenic flight Curacao

    Scenic flight Curacao

    Available from 27-05-2024
    Price per ticket$385

    Ontdek Curacao vanuit de lucht! Hoe cool is dit? Stap in een Cessna vliegtuigje en krijg Curacao vanuit een heel ander perspectief te zien.

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  • Ultimate fun!
    Discover the real Bandabou

    Discover the real Bandabou

    Available from 27-05-2024
    Price per ticket$70

    Ervaar de prachtige omgeving van Bandabou. Verken in een grappige turquoise buggy het echte platteland van Curacao.

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  • Doesn't leave until 11AM
    Klein Curacao Sunset Cruise

    Klein Curacao
    Sunset Cruise Catamaran

    Available from 17-06-2024
    Price per ticket$140

    Op weg naar een parelwit strand en azuurblauwe zee met een catamaran van bijna 25 meter lang.

    (2 Reviews)
  • Zup Boarden Spaanse Water

    ZUP Boarding Spanish Water

    Available from 25-05-2024
    Price per ticket$65

    Looking for a little sportsmanship? Go ZUP Boarding on the Spanish water. The perfect combination of bodyboarding, kneeboarding, water skiing and wakeboarding!

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  • Klein Curacao Trip met Catamaran

    Klein Curacao
    Black&White Catamaran

    Available from 25-05-2024
    Price per ticket$120

    Met de Black& White catamaran op weg naar een parelwit strand en azuurblauwe zee.

    (27 Reviews)
  • Bonaire wandeltour Seru Largu

    Bonaire Walking Tour Seru Largu

    Price per ticket$59

    Ontdek tijdens deze hike door Seru Largo de geweldige natuur van Bonaire onder begeleiding van een ervaren gids.

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  • Seascooter Turtle Snorkeling Tour

    Available from 25-05-2024
    Price per ticket$115

    Join the Seascooter Turtle Snorkel Tour and experience a day full of excitement, wonder and discovery! With the Seascooter you can move effortlessly through the water, allowing you to truly enjoy the beauty around you.

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  • Jan Thiel Scooter Tour

    Jan Thiel Scooter Tour

    Available from 27-05-2024
    Price per ticket$55

    Ontdek ongerepte natuur en historische plekken met deze leuke elektrische scooter tour.

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  • Offroad Jeep Safari

    Offroad Jeep Safari West Coast

    Available from 27-05-2024
    Price per ticket$119

    Climb aboard on our very comfortable jeep and explore Curaçao in a most adventurous way! You’ll discover the far corners of Bandabou, places you can only get to with a 4×4.

    (2 Reviews)
  • Dive Trip with Catamaran

    Luxury diving trip with Catamaran

    Available from 27-05-2024
    Price per ticket$286

    The ultimate diving excursion on Bonaire! On this diving trip with Catamaran you will visit two beautiful diving spots. Including Open Bar and luxury BBQ Dinner!

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  • Supreme Saturday Trip!
    Klein Curacao Miss Ann Supreme

    Klein Curacao
    Miss Ann Supreme

    Available from 08-06-2024
    Price per ticket$145

    Vertrek pas om 9:30 uur met de Miss Ann Supreme Klein Curacao Dagtrip. Inclusief beach-service, uitgebreide BBQ-lunch en open bar met alcohol. Geniet van het Beach House met strandbedden en alle faciliteiten.

    (17 Reviews)
  • Hofi Mango Tour

    Hofi Mango Tour

    Available from 01-06-2024
    Price per ticket$20

    Discover all the highlights of Jandino's Hofi Mango park, such as the historic sugar mill, the ancient mango grove, the stairway to heaven and the hand of god.

    (3 Reviews)
  • Aruba Eiland Finest Tour

    Aruba's Finest Island Tour

    Available from 27-05-2024
    Price per ticket$55

    Verken tijdens deze Aruba’s Finest Eiland Tour

    (2 Reviews)
  • Ocean Lens

    Ocean Lens

    Available from 26-05-2024
    Price per ticket$59

    Visit the Ocean Lens with this 'behind the scenes' tour at the Sea Aquarium Park.

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  • Luxury Catamaran yacht!
    Klein Curacao Luxury Catamaran Yacht

    Klein Curacao
    Luxury Catamaran Yacht

    Available from 25-05-2024
    Price per ticket$120

    Ga met dit luxe catamaranjacht voor een onvergetelijke reis en ontdek Klein Curaçao.

    (4 Reviews)
  • Offroad Jeep Safari Oostkust

    Offroad Jeep & Snorkel Safari East Coast

    Available from 28-05-2024
    Price per ticket$85

    Ga mee op deze spannende offroad jeep safari tour! Vier uur lang verken je het ruige terrein en de prachtige natuur aan de oostkant van Curaçao!

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  • Arikok Nationaal Park wandeltour

    Arikok Walking Tour

    Available from 30-05-2024
    Price per ticket$50

    The perfect walking tour for the nature lover through the beautiful Arikok National Park accompanied by an official Park Ranger.

    (4 Reviews)
  • Luxe Prive Zeiltocht

    Luxury private sailing trip

    Available on request
    Price per ticket$725

    Je vaart met het comfortabele zeiljacht ‘Galaxie’, met alleen je eigen gezelschap naar Fuikbaai om te chillen, snorkelen en te genieten.

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  • Mountainbike Aruba

    Mountainbike Tour

    Available from 26-05-2024
    Price per ticket$90
    (2 Reviews)
  • Westpoint Catamaran Snorkel Tour

    Westpoint Catamaran Snorkel Tour

    Available from 26-05-2024
    Price per ticket$120

    Sail along the coast towards San Juan. with the Black & White catamaran.

    (1 Review)
  • UTV Offroad Tour

    UTV Offroad Tour West Coast

    Available from 28-05-2024
    Price per ticket$229

    UTV Off Road Tour. This is perhaps the toughest tour on the island. Get behind the wheel of your UTV and enjoy the outdoors.

    (3 Reviews)
  • Luxe Lagune Cruise

    Luxe Lagune Cruise

    Available from 26-05-2024
    Price per ticket$145

    Vaar langs de zuidkust van Aruba aan boord van de Luxe Lagune Cruise. Geniet van een koele verfrissing en ontspan in een van de lounges van de boot terwijl je de bezienswaardigheden in u opneemt. Je hebt op de Luxe Lagune Cruise ook de mogelijkheid om te zwemmen of een begeleide snorkel- of kajakexcursie te maken. De chef-kok aan boord bereidt de lunch die wordt begeleid door Caribische muziek en verfrissende handgemaakte cocktails.

    (4 Reviews)
  • Antilla Shipwreck Seascooter Snorkeling Tour

    Antilla Shipwreck Seascooter Snorkeling Tour

    Available from 25-05-2024
    Price per ticket$125

    Are you ready for an adventure you will never forget? Join the Antilla Shipwreck Seascooter Snorkel Tour and discover the impressive shipwreck of a German freighter from the Second World War.

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  • AquaCat Mini Catamaran

    AquaCat Mini Catamaran

    Available from 25-05-2024
    Price per ticket$115

    Stap op je eigen mini catamaran en geniet van het varen en het mooie uitzicht van Boka Sami tot op Kokomo Beach.

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  • Ultimate fun!
    Tiki Boot Huren

    Tiki Boat Spaanse Water

    Available from 01-06-2024
    Price per ticket$199

    Floating around, sailing, swimming, having a drink and optional BBQ on board. Perhaps one of the best activities to do on Curacao. Become Captain on your own orange round Tiki Boat and explore the Spanish Water!

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  • Beach-house on island
    Mermaid Klein Curacao

    Klein Curacao
    Mermaid Boat Trips

    Available from 26-05-2024
    Price per ticket$140

    Met de Mermaid ben je gegarandeerd van een prachtig beachhouse met uitkijktoren, uitstekende catering en een professionele crew. Alle benodigde ingrediënten voor een top dag op Klein Curacao!

    (30 Reviews)
  • Open Water Duik Cursus

    PADI Open Water Diving Course

    Available from 26-05-2024
    Price per ticket$505

    During the PADI Open Water Dive course you will be trained in theory and practical experience in 3 days to be a responsible open water diver.

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  • Sunset Tour Catamaran

    Sunset Tour Catamaran

    Available from 31-05-2024
    Price per ticket$75

    Sail into the sunset with the Black & White catamaran together with your company.

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  • City Walk Otrobanda

    City Walk Otrobanda

    Available from 31-05-2024
    Price per ticket$27

    Discover the special and colorful city center of Willemstad. Discover the charming district of Otrobanda in a completely unique way during this city walk.

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